Showing tag results for Tips/Support

A corporate customer wanted to know where the Installed Updates control panel gets the Installed On information from, because they found that the values were always set to the current date regardless of when the update was actually installed. The algorithm goes roughly like this: First, ask MSI what date the update was installed by calling and a...

You have to find the right check box.

A customer liaison asked for assistance in debugging why Internet Explorer frequently stops responding at their customer's site. "We have tried a number of things like clearning the temporary Internet files, disabling add-ons, and resetting Internet Explorer settings. Please let me know if you can provide guidance based on the dump files provided ...

A customer was setting up a file server to which they intended to redirect all their employees' documents. They were concerned about the amount of disk space used by all the Recycle Bins on that server. Is there a fixed default size for the Recycle Bin, or is it based on the size of the disk? Is there a way we can change the default size for the ...

Today is another example where the right thing to do is not to answer the customer's question but rather to solve the customer's problem. A customer liaison asked, "What do the registry keys X and Y do? We noticed that they are both read from and written to when you open a common file dialog. Just curious." I replied, "I'm curious as to your curi...

Back in the old days, the "Run as administrator" menu option was placed on the extended menu. To get the extended menu, you hold the shift key when you right-click on the shortcut. In Windows 7, the "Run as administrator" option was moved to the primary menu, so you no longer need to hold the shift key to get it. Well, except that sometimes ...

A customer wanted to know why some of their users showed network servers among the locations shown in the Recycle Bin property sheet. Answer: Because those users are using Folder Redirection. In particular, if you redirect the My Documents folder, then a network Recycle Bin location is created to hold the files deleted from My Documents. The Re...

Many many years ago, a customer presumably was taking advantage of the unlimited support part of their support contract when they asked In the documentation for Space Cadet Pinball, it says... The game is divided into three levels of play: basic, intermediate, and advanced. The objective of all levels is to achieve the highest point total. The...

A customer (via the customer liaison) discovered that even though they had set the policy, they found "if the user creates a Notepad file, the file is searched in the user's HOME directory, in contradiction of policy," I asked the liaison to confirm: "The steps you describe are rather vague. Are you saying that the problem occurs when the user ...

A customer wanted a complete list of all notifications balloon tips in Windows. There is no such list. Each component is responsible for its own balloon tips and is not required to submit their list of balloon tips to any central authority for cataloging. In order to create such a list, somebody would have to go contact every component team and as...