Showing results for Tips/Support - The Old New Thing

In the System control panel and in the PC Info section of the PC & Devices section of PC Settings, your device's pen and touch support can be reported in a variety of ways. Here is the matrix: The meaning of No touch and Single touch are clear, but if a device supports multiple touch points, what makes the system report it as having Limited v...

A customer reported that file version information does not appear on the Details page of the property sheet which appears when you right-click the file and select Properties. They reported that the problem began in Windows 7. The reason that the file version information was not appearing is that the file's extension was . Older versions of ...

There is a group policy called Turn off all balloon notifications, but what if you want to turn off only one specific notification? The taskbar does not offer fine-grained policy control over balloon notifications. All you have is the giant sledgehammer that turns off all of them. If there is a specific balloon you want to disable, you have to che...

We saw some time ago that the FAT file system records timestamps in local time to only two-second resolution. This means that copying a file to a FAT-formatted device (typically a floppy drive or a USB thumb drive) can increase the timestamp by up two seconds. And even after the file is copied, the timestamp is not stable. The timestamp changes ...

A corporate customer wanted to know where the Installed Updates control panel gets the Installed On information from, because they found that the values were always set to the current date regardless of when the update was actually installed. The algorithm goes roughly like this: First, ask MSI what date the update was installed by calling and a...

You have to find the right check box.

A customer liaison asked for assistance in debugging why Internet Explorer frequently stops responding at their customer's site. "We have tried a number of things like clearning the temporary Internet files, disabling add-ons, and resetting Internet Explorer settings. Please let me know if you can provide guidance based on the dump files provided ...

A customer was setting up a file server to which they intended to redirect all their employees' documents. They were concerned about the amount of disk space used by all the Recycle Bins on that server. Is there a fixed default size for the Recycle Bin, or is it based on the size of the disk? Is there a way we can change the default size for the ...

Today is another example where the right thing to do is not to answer the customer's question but rather to solve the customer's problem. A customer liaison asked, "What do the registry keys X and Y do? We noticed that they are both read from and written to when you open a common file dialog. Just curious." I replied, "I'm curious as to your curi...

Back in the old days, the "Run as administrator" menu option was placed on the extended menu. To get the extended menu, you hold the shift key when you right-click on the shortcut. In Windows 7, the "Run as administrator" option was moved to the primary menu, so you no longer need to hold the shift key to get it. Well, except that sometimes ...