In the Customer Service and Support part of Microsoft, you will often see the term funnel. Here are some citations: Effectively and efficiently solve issues by driving levers across the entire funnel. Putting the Fun in Funnel. Strengthening the front of the funnel. The funnel is a way of viewing customer support engagements. For some reason...
A colleague of mine visited an internal Web site for task ABC and found that the site was no longer there. Instead it was replaced with a simple message: Designed with the user in mind you will now find contextual ABC and DEF information served up in a secure format alongside all GHI information. Access to relevant multi-perspective content...
As they say, "piss or get off the pot."
I learned this term from a chart presented at a team meeting. It contained a column labelled BIS. When asked what those letters meant, the team manager explained that it's an abbreviation for butts in seats. Everybody in the room instantly understood. It is the number of actual human beings sitting at desks doing work. When doing project planning,...
The letters SQM originally stood for Service Quality Monitoring, but that doesn't really answer the question, "What is SQM?" SQM is the internal code name for the technologies behind what is publically known as the Microsoft Customer Experience Improvement Program. This is a voluntary program that customers can opt into, which gathers information...
It's that time again: Sending some link love to my colleagues.
Why have a conversation when you can dialogue? I think this is minimal work, but do others care? If they don't, then this is one for the ideas that failed bin. If they do, well let's dialogue... No need to talk when you can dialogue.
It has been famously said that England and the United States are two countries separated by a common language. The same holds true for Microspeak. In the Redmond dialect of Microspeak, we talk about extensibility: Designing a system with specific points where features can be added in the future, often by outside parties. For example, an example ...
You may hear an old-timer developer use the verb zap. That proposed fix will work. Until everybody gets the fix, they can just zap the assert. The verb to zap means to replace a breakpoint instruction with an appropriate number of NOP instructions (effectively ignoring it). The name comes from the old Windows 2.x kernel debugger. (Actually, ...
Now nobody else can have it.
