Showing tag results for Tips/Support

A customer liaison asked why their customer's Windows 7 machines could run Magnifier only in Docked mode. Full Screen and Lens mode were disabled. The customer liaison was unable to reproduce the problem on a physical machine, but was able to reproduce it in a virtual machine. Full Screen and Lens mode require that desktop composition be ena...

A customer asked if there was a command-line tool for managing Windows 7 Libraries so that they could create and deploy libraries across their organization. Not only is there such a tool, it even comes with source code. The Shell Library Command Line Sample shows how to manage Windows 7 libraries programmatically via the interface....

Some jump lists show Recent documents, and others show Frequent documents. (Images stolen from Sasha Goldshtein.) Our friend xpclient wanted to know how the taskbar decides which one to use, because it seemed random. (Ironically, xpclient is asking a question about the Window 7 client.) The default is to show Recent documents. But an appl...

A customer liaison asked the following question on behalf of his customer. When I do a shift-right-click on a shortcut to a program, I see the following: The option to run a program as another user (other than Administrator) was present in Windows XP, but it was lost in Windows Vista. It appears that we responded to those complaints...

Last time, we looked at the evolution of the control panel settings which control the language groups for which Windows will install fonts, code page information, and other support collateral. This was in the context of a customer who was trying to migrate from Windows 2000 to Windows XP, and the customer wanted to convert their workflow to t...

In 2011, a customer had a question about migrating from Windows 2000 to Windows XP. (That's right, this customer was still using Windows 2000 in the year 2011.) Specifically, they noted that in Windows 2000, they can select multiple languages in the "Language settings for the system" portion of the Regional Options control panel...

A customer reported that even after uninstalling their application, the notification icon entry remains in the Notification Area Icons control panel. Yup, that's right. Explorer remembers the icon, even after the underlying program has been uninstalled, because you might have uninstalled it with the intention of immediately reinstalling it, so Exp...

If you type SysFader into your favorite search engine, you'll find lots of hits from people asking, "What is SysFader, and why is it always crashing Internet Explorer?" The exception unknown software exception (0xe06d7363) occurred in the application at location 0x7c812afb. OK Cancel When a...

A customer reported an issue with the title "The notification balloon for Low Disk Space does not appear even if the free disk is very low." They provided the following steps: You read through the steps nodding, "uh huh, uh huh", and then you get to the last step and you say, "Wait a second, the subject of your report was that the balloon doesn'...

Some time back, I provided informal guidance regarding what types of files go into which folders. Here are the official guidelines [pdf], for those looking for something with more authority than just me blathering.