The Old New Thing

The peculiar cadence of executive mail messages

December 14, 2011 Dec 14, 2011 12/14/11

Raymond Chen

When there's a piece of mail sent from a senior executive to the entire product team, it tends to follow a set pattern. It starts out with a history of Group X and commends them on what a great job they have been doing. Congratulating Group X is not the actual purpose of the message; it's just part of the template. Once you've seen ...