Showing results for January 5, 2010 - The Old New Thing

Due to a confluence of circumstances involving parents on an overseas vacation and other older relatives choosing not to attend (probably related to parents being out of town), I ended up being the oldest person at the extended family holiday dinner table. This was a first for me, and I resisted the urge to shout "Get off my lawn!" to the assemble...

Meetings are so passé. You no longer have a meeting with a customer; you have an engagement: I have a customer engagement tomorrow and they have a question surrounding Feature X. Note that this use of the phrase customer engagement is different from the process known as customer engagement. The process is an ongoing interaction, a lo...