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After the initial explorations with the Windows XP Start menu, we had to add a rule that fine-tuned the results: If a program is pinned, then it is removed from consideration as a frequently-used program. For example, if you right-click Lotus Notes and select "Pin to Start menu", then it goes into the pin list and will never show up in the d...

There's a second subtlety to the basic principle that determines which programs show up in the Start menu: Each time you launch a program, it "earns a point", and the longer you don't launch a program, the more points it loses. Since programs earn points and not shortcuts, a program can earn points even if you don't use the Start menu to run i...

The first subtlety of the basic principle that determines which programs show up in the Start menu is something you may not have noticed when I stated it: Each time you launch a program, it "earns a point", and the longer you don't launch a program, the more points it loses. Notice that the rule talks about programs, not shortcuts. The "points...

The principle is that programs you've run most often recently are the ones that show up on the front page of the Start menu. At least, that's what we started with, but it turns out that some fine-tuning was needed in order to get the experience to be more "natural". The basic rule is that each time you launch a program, it "earns a point", and the...

I see this all the time. People have a problem and have already decided what technology they're going to use to solve it, and then they hit a roadblock: The technology they picked is unsuited to the problem! How do I put my laptop into standby mode from VBScript? How do I change the user's mouse acceleration from a batch file? I changed the ...

I just made up that term now because I needed a word to describe the situation where some manager is put in charge of a feature but is not given a staff to implement that feature. This happens more often than you might think, since there are many features that are "horizontal", i.e., features which affect all teams throughout the project. So-called...

The IT department here will periodically send out notifications regarding changes to the network infrastructure or updates that are being deployed across the company. One of my colleagues sent me email saying, "Cool, they're using Roman numerals!" It was in response to one particular IT notification that included the following sentence: This upda...

One of our line-of-business applications sometimes gets very heavily loaded, and several times a day, when you try to issue a query or update a record, you'll get the error message, "Unable to contact middle tier. (other technical gibberish goes here)". Whenever this happens, I like to amuse myself by shouting "Stupid middle tier! We should just g...

At Microsoft, you'll hear the phrase "forcing function" and it won't be in reference to differential equations or to user interface design. Rather, it means a set of circumstances that forces a decision to be made or which forces an action to be taken that previously had no hard deadline. Example: "The impending Y2K threat served as a forcing f...

This happens a lot. I'm minding my own business and then I start getting nag mail from somebody I've never heard of. It usually is marked "High Priority" and the content has lots of boldface and wording that makes it sound like the world is going to end tomorrow. (Pretend "elephant"† is some new buzzword.) URGENT - ACTION REQUIRED Your c...