A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.
We created an easy-to-use tool for visualizing data from Microsoft Azure Application Insights with a dashboard framework. Our solution can be applied to different bot scenarios as well as other scenarios involving the service.
We address the challenge of creating a custom search experience for a specific domain area. We also provide a guide for creating your own custom search experience by leveraging Azure Search and Cognitive Services and sharing custom code for iterative testing, measurement and indexer redeployment.
We built a bot with Microsoft Bot Framework (MBF) to tap into a multitude of channels, including a client's existing Android app, and implemented localization features, to connect with potential customers on their preferred online platforms.
When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.