We built a bot with Microsoft Bot Framework (MBF) to tap into a multitude of channels, including a client's existing Android app, and implemented localization features, to connect with potential customers on their preferred online platforms.
When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.
Creating a configuration-based bot service that runs on Azure and supports multiple customers' applications using Microsoft Bot Framework.
Using Microsoft Bot Framework's QnA Maker to create a conversational interface for publishing FAQ-style content.
