ISE Developer Blog

Analysing Bot to Human Hand-off Interactions

February 5, 2018 Feb 5, 2018 02/5/18

Lilian Kasem (she/her)

A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.

Creating a Data Visualization GraphQL Server with a Loosely Coupled Schema

September 28, 2017 Sep 28, 2017 09/28/17

Elad Iwanir

We share how we built a flexible data visualization dashboard by leveraging the GraphQL stack.

Custom Analytics Dashboard for Application Insights

September 26, 2017 Sep 26, 2017 09/26/17

Mor Shemesh

We created an easy-to-use tool for visualizing data from Microsoft Azure Application Insights with a dashboard framework. Our solution can be applied to different bot scenarios as well as other scenarios involving the service.

Using Microsoft Bot Framework as a Proxy to Publish your Bot Stack

September 15, 2017 Sep 15, 2017 09/15/17

Ami Turgman

With our solution, users can publish bot dialogs from any backend directly to MIcrosoft Bot Framework channels, with custom Navigator logic if needed.

Developing a Custom Search Engine for an Expert Chat System

August 7, 2017 Aug 7, 2017 08/7/17

Mona Soliman Habib

We address the challenge of creating a custom search experience for a specific domain area. We also provide a guide for creating your own custom search experience by leveraging Azure Search and Cognitive Services and sharing custom code for iterative testing, measurement and indexer redeployment.

Bot to Human Handoff in Node.js

June 30, 2017 Jun 30, 2017 06/30/17

Lilian Kasem (she/her)

When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.