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When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.

An examination of whether a more sophisticated learner will always result in better performance in a text-based classifier, and the trade-off between accuracy and training time.

Investigations that provide insights on how to choose an N-gram feature that maximizes performance of a classifier.

In this code story, we explore how the topology of a deep neural network can affect the performance of a text-based classifier.

Utilising deep learning to detect emotions from short, informal English text.