Azure Application Insights

Observability Journey

March 2, 2022 Mar 2, 2022 03/2/22

agonzalez

As an Engineering team on Microsoft’s Commercial Software Engineering (CSE), we strive to empower customers to build and maintain their software-based solutions. A key factor in being successful in our goal is to educate and develop the solution by applying certain Engineering Fundamentals. In this article, we will cover Observability.

Observability for Event Stream Processing with Azure Functions, Event Hubs, and Application Insights

May 13, 2021 May 13, 2021 05/13/21

Shervyna Ruan

With distributed tracing handled by Azure Functions, Azure Event Hubs, and Azure Application Insights behind the scenes, Azure Application Insights provides useful monitoring visualizations of the system that helped us easily understand system performances and troubleshoot failures.

Analysing Bot to Human Hand-off Interactions

February 5, 2018 Feb 5, 2018 02/5/18

Lilian Kasem (she/her)

A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.

Creating a Data Visualization GraphQL Server with a Loosely Coupled Schema

September 28, 2017 Sep 28, 2017 09/28/17

Elad Iwanir

We share how we built a flexible data visualization dashboard by leveraging the GraphQL stack.

Custom Analytics Dashboard for Application Insights

September 26, 2017 Sep 26, 2017 09/26/17

Mor Shemesh

We created an easy-to-use tool for visualizing data from Microsoft Azure Application Insights with a dashboard framework. Our solution can be applied to different bot scenarios as well as other scenarios involving the service.

Bot to Human Handoff in Node.js

June 30, 2017 Jun 30, 2017 06/30/17

Lilian Kasem (she/her)

When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.