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Kaizala extensibility and programmability overview

Kaizala is a mobile application that allows you to get work done within the context of a conversation and group using actions. While the application provides a whole lot of functionalities that allows small and medium businesses and enterprises to get work done, it also supports extensibility that allows you to integrate it to existing business processes and workflows.

Securing API requests from Kaizala action

There are scenarios where you may want to query your service from within the Kaizala card. While the APIs to be queried are public (without any authentication), you can query them directly. But, in case you want to secure your APIs to make sure the calls are made by the particular user from within the Kaizala card alone – you use the Integration Service token. This post explains how you generate this token and subsequently validate this on the service side.

Replying to a Kaizala message or action

In this post, I will introduce the replyToReferenceId property that enables you to reply to a message or action (attachment, custom card, image, etc.) on Kaizala group. This is required when you want to have a threaded conversation using API [or] bot scenario where you want to reply to a specific user query.

Adding bot support to a Kaizala group

In this post, I'll explore on how you can integrate a bot with a Kaizala group. Bot aids a lot of scenarios and can be a part of the conversations and adding value. In a regular group, the messages are received and seen by all users, and can result in a chatty experience. Public groups (managed hub and spoke groups) are well suited for this scenario where the user or subscriber types in a query allowing a bot to respond – while keeping these out of the purview of other users in the group. In order to implement this, following are the steps that will take you through this experience.

Exploring Kaizala card view scenarios

In the Developing a custom action for Kaizala blog post, I introduced Kaizala custom actions – which has 4 views (creation view, chat card view, response view and results / summary view). In this post, I'll explore different scenarios where each of the views can be used for a different purpose. While this post intends to give you an idea of card view customization and not an exhaustive list! Your creativity can take you way beyond. ????

Developing a custom action for Kaizala

Kaizala ships with many actions out of box allowing you to get work done within the context of a conversation or group. Few of them are surveys, quick poll, request location, announcement, etc. But there could be a case(s) where these are not sufficient for your business or requirements and you may want to build your own action. Kaizala platform allows you to extend the client side functionality through custom actions (or cards). There are 2 ways you can create a custom action: