In this post, I will introduce the replyToReferenceId property that enables you to reply to a message or action (attachment, custom card, image, etc.) on Kaizala group. This is required when you want to have a threaded conversation using API [or] bot scenario where you want to reply to a specific user query.
Today we are excited to announce the availability of enhanced Office Add-in analytics within the Universal Store Dev Center. The new Usage report shows how customers are using your add-in across Windows (2016), Mac (2016), iOS, and Web apps.
In this post, I'll explore on how you can integrate a bot with a Kaizala group. Bot aids a lot of scenarios and can be a part of the conversations and adding value. In a regular group, the messages are received and seen by all users, and can result in a chatty experience. Public groups (managed hub and spoke groups) are well suited for this scenari...
In the Developing a custom action for Kaizala blog post, I introduced Kaizala custom actions – which has 4 views (creation view, chat card view, response view and results / summary view). In this post, I'll explore different scenarios where each of the views can be used for a different purpose. While this post intends to give you an idea of card vi...
Kaizala ships with many actions out of box allowing you to get work done within the context of a conversation or group. Few of them are surveys, quick poll, request location, announcement, etc. But there could be a case(s) where these are not sufficient for your business or requirements and you may want to build your own action. Kaizala platform al...
In this post, I will explore how you could get response from custom Kaizala forms over email. This is very similar to the scenario mentioned in the previous post:Â Flow scenario #2a: Get response from custom Kaizala forms.
Developers all around the world are creating code samples and snippets using the Microsoft Graph with all sorts of languages in very different ways every day. Each of these community contributions can be found in blogs, different GitHub repositories and various other places.
One of the more common requests we hear from our developer community is that they’d like us to make it easier to get access to the developer tools they need. We’ve listened to those requests and are pleased to announce a number of significant updates to the Office 365 Developer Program.Â
In a Managed Hub and Spoke group (Public Group) created for any event, it is a common requirement to send a message / document to the member who joins the group. I have picked up a case where a member joining the group would be sent a brochure (document) on joining the group.
In this post, I will be exploring on how to get a customer support ticket management system on Kaizala. Instead of sending multiple text messages to give an update on the ticket status, we could just have a rich card that provides the ticket status. And, when there is a change in status, the card could be updated to reflect the latest status.
