Sep 25, 2025
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Taming Complexity: Intuitive Evaluation Framework for Agentic Chatbots in Business-Critical Environments
Karol,
Marc
This blog post introduces a comprehensive evaluation framework for enterprise chatbots powered by large language models (LLMs), specifically addressing the challenges of assessing Line of Business (LOB) agents in business-critical environments. The authors tackle the fundamental problem that traditional chatbot evaluation metrics fail to capture th...
