This blog discusses the scenario where you might need to send a survey with the same set of questions on a daily basis. This could be automated very simply using Microsoft Flow. In case you are new to Flow or the Kaizala connector, suggest you read this post to get started.
Kaizala is a mobile application that allows you to get work done within the context of a conversation and group using actions. While the application provides a whole lot of functionalities that allows small and medium businesses and enterprises to get work done, it also supports extensibility that allows you to integrate it to existing business processes and workflows.
There are scenarios where you may want to query your service from within the Kaizala card. While the APIs to be queried are public (without any authentication), you can query them directly. But, in case you want to secure your APIs to make sure the calls are made by the particular user from within the Kaizala card alone – you use the Integration Service token. This post explains how you generate this token and subsequently validate this on the service side.
In this post, I will introduce the replyToReferenceId property that enables you to reply to a message or action (attachment, custom card, image, etc.) on Kaizala group. This is required when you want to have a threaded conversation using API [or] bot scenario where you want to reply to a specific user query.
In this post, I'll explore on how you can integrate a bot with a Kaizala group. Bot aids a lot of scenarios and can be a part of the conversations and adding value. In a regular group, the messages are received and seen by all users, and can result in a chatty experience. Public groups (managed hub and spoke groups) are well suited for this scenario where the user or subscriber types in a query allowing a bot to respond – while keeping these out of the purview of other users in the group. In order to implement this, following are the steps that will take you through this experience.
In the Developing a custom action for Kaizala blog post, I introduced Kaizala custom actions – which has 4 views (creation view, chat card view, response view and results / summary view). In this post, I'll explore different scenarios where each of the views can be used for a different purpose. While this post intends to give you an idea of card view customization and not an exhaustive list! Your creativity can take you way beyond. ????
Kaizala ships with many actions out of box allowing you to get work done within the context of a conversation or group. Few of them are surveys, quick poll, request location, announcement, etc. But there could be a case(s) where these are not sufficient for your business or requirements and you may want to build your own action. Kaizala platform allows you to extend the client side functionality through custom actions (or cards). There are 2 ways you can create a custom action:
In this post, I will explore how you could get response from custom Kaizala forms over email. This is very similar to the scenario mentioned in the previous post: Flow scenario #2a: Get response from custom Kaizala forms.
In a Managed Hub and Spoke group (Public Group) created for any event, it is a common requirement to send a message / document to the member who joins the group. I have picked up a case where a member joining the group would be sent a brochure (document) on joining the group.