VS Online outage last week
Let me start by apologizing for the pretty horrific outage we had last week. I’ve been silent on it because I was on a “last family vacation” in Europe before my oldest son goes off to college. Buck Hodges and others have been working hard on it. I’ve been reading up on everything that happened and everything that’s been done. I need to spend some time talking with the team but I expect to publish a lengthy retrospective in the next few days. Stay tuned for more. At this point, I think enough has been done that we won’t see a recurrence of the issues any time soon. However, there is some underlying work that will take some time (small number of months I expect) to put in place the infrastructure necessary to avoid another incident in the same class. Again, I’m very sorry for the disruption. We take all incidents very seriously and work hard to ensure they won’t ever happen again.