January 3rd, 2012

The new business model: Intentional billing errors

Just in the last month, I had to call a bank to reverse four erroneous “Account Maintenance Fees” across two different accounts. It appears that intentional billing errors is the new business model for our struggling economy. (For the record, although I am responsible for maintaining these accounts, I did not open the accounts at the bank in question. My personal account is at a credit union.) One of my friends remarked, “I got only two. They must not really be trying yet.”

Many years ago, back when the dot-com bubble appeared unpoppable, a different friend of mine happened to meet somebody who sheepishly admitted that one of his previous jobs was at a what-we-can-euphemistically-call “adult online entertainment” site, where he was responsible for developing algorithms to determine which customers could safely be double- or even triple-billed.

Author

Raymond has been involved in the evolution of Windows for more than 30 years. In 2003, he began a Web site known as The Old New Thing which has grown in popularity far beyond his wildest imagination, a development which still gives him the heebie-jeebies. The Web site spawned a book, coincidentally also titled The Old New Thing (Addison Wesley 2007). He occasionally appears on the Windows Dev Docs Twitter account to tell stories which convey no useful information.

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