Low-code Q&A bot for Microsoft Teams helps communities provide better onboarding process

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If we are new in a community or a program, often times we have some questions during the onboarding process. It is possible that there may be a time zone difference or work schedule. Admins might not always be available to answer questions. A group of Microsoft Learn Student Ambassadors built a Microsoft Teams bot to provide better onboarding and support in such communities. Student Ambassadors targeted the Microsoft Learn Educator Ambassador Community that is a community of educators who are there to learn, build and share together. Ambassadors designed a community bot with low-code tools to handle questions asked by educators.

This community bot is designed using Power Platform and consumes Microsoft Teams as a channel to provide answers to questions asked by educators. Additional technologies include:

SharePoint list is used as a database to feed QnAMaker knowledge base.
QnAMaker Cognitive Service is used for building a knowledge base and the community bot was created automatically in QnAMaker portal with zero code.
Power Automate flow is designed to update the QnAMaker knowledge base with the new or modified questions in the SharePoint list.
Power App is built to help admins easily add new question and answer pairs which reflects to the bot’s knowledge base.
Microsoft Teams is consumed as a channel to the community bot.

Microsoft Learn Educator Ambassador Community bot is an open-source project and can be reused by other communities to provide support to their community members.