Autonomous Customer Service leveraging AI
Welcome to the Season 2 of the Tech Exceptions series where we will be having conversations with exceptional startup leaders to learn how they are disrupting the AI space through their innovations. In episode 1, I sat with Muddu Sudhakar, CEO of Aisera and Puru Amradkar, VP of Product & Sales Engineering at Aisera.
Muddu Sudhakar is a successful serial entrepreneur, investor and owns more than 40 patents. He has deep product, technology and Go-To-Market (GTM) experience and knowledge on enterprise markets such as Cloud, SaaS, AI/ML, IoT, Cyber Security, Big Data, Storage and chip/Semiconductors. So far, his startup Aisera has raised over $50M in funding for their AI-Driven service management software intended to automate the resolution of service issues.
Gartner’s future of AI & RPA predictions
According to Gartner’s report, “..RPA software market grew 62.9% in 2019 to $1.4 billion and held its position as the fastest-growing segment in the enterprise software market for a second year”. In addition, regarding virtual personal assistants (VPAs) and chatbots in the workplace, it predicts “…by 2021, 70 percent of organizations will assist their employees’ productivity by integrating AI in the workplace”.
Watch and learn how Aisera is on the cutting-edge of technology by redefining conversational AI using unsupervised Natural Language Processing (NLP), Natural Language Understanding (NLU) and Robotic Process Automation (RPA) to shape the future of how enterprises deliver exceptional automated customer experience.
What’s coming up this week?
Mark your calendars! I’ll be joined by Roger Noble, CEO of Zegami to learn how the company is using data visualization to analyze medical images and create machine learning models to understand and look for problems or biases in the training data in order to help medical professionals diagnose diseases or health conditions. Watch Live on Learn TV February 24th 2:00-2:30pm PT!