May 28th, 2008

India Calling: Call centers from the Indian point of view

In the United States, the growing relocation of call centers to India has been the source of much hand-wringing, but for every action there is an equal and opposite reaction: What effect is this having on India?

The primetime soap opera India Calling looks at the effect of a 600,000-person industry, the eyebrows raised when neighbors see a young single woman heading to work at night and returning in the morning, the social change this new affluence brings, and the stress of a job that consists in large part of talking to rude, angry Americans. Welcome to Bollywood.

Author

Raymond has been involved in the evolution of Windows for more than 30 years. In 2003, he began a Web site known as The Old New Thing which has grown in popularity far beyond his wildest imagination, a development which still gives him the heebie-jeebies. The Web site spawned a book, coincidentally also titled The Old New Thing (Addison Wesley 2007). He occasionally appears on the Windows Dev Docs Twitter account to tell stories which convey no useful information.

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