Introducing ‘Suggest a Feature’ in Developer Community for Visual Studio

Shikha Kaul

Customer feedback is a critical input to help us improve Visual Studio. Up until two years ago, the Visual Studio customer feedback system left room for improvement – customers could use the “send a smile” feature in Visual Studio, but this would result in only coarse-grained feedback such as “I like this” or “I don’t like this.” The feedback we got through this UI then went into a database our team accessed, but didn’t leave an easy way for customers to see the feedback that other customers were giving so they could say, “I have that problem too!” More than that, the back-end system that gathered feedback was separate from the engineering systems we use for tracking bugs and features, crash reports, hang reports, and telemetry. Without a unified system on the backend, identifying the most impactful issues could be an error-prone job.

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