Support for Azure DevOps Services is now included with Azure support plans
Starting February 24, the legacy Basic (no-charge) and Premium (pay-per-incident) support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through Azure support plans instead.
For most Azure customers this means that the way you get support for Azure DevOps Services will be consistent with the way you get support for the rest of Azure services, and your Azure support plan Service Level Agreement will apply consistently when you open a case.
If you don’t already have an Azure support plan, you’ll need an Azure subscription and a support plan to create a technical support request: Learn how to pay for Azure DevOps support
There is no change for the support options for our self-hosted products, Azure DevOps Server or Team Foundation Server, which will continue to be offered through Microsoft Professional Support (pay-per-incident), Microsoft Premier Support, and Microsoft Unified Support plans.