Lilian Kasem (she/her)

Using Blockchain To Securely Transfer And Verify Files

July 30th, 2019

MOOG came to CSE in hopes of building a technology solution that would prove the provenance and transfer of digital assets securely between parties. Working together, Microsoft and MOOG set out to develop a demo of this solution that leverages Azure and blockchain technology.

Analysing Bot to Human Hand-off Interactions

February 5th, 2018

A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.

Bot to Human Handoff in Node.js

June 30th, 2017

When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.