Lilian Kasem (she/her)

Using Blockchain To Securely Transfer And Verify Files

July 30th, 2019

As 3D printing becomes an integral part of the manufacturing industries, there are new challenges that must be solved to promote mass adoption. Primarily, how do you securely transfer accredited schematics and verify data integrity once it's been delivered? In other words, how can you ensure the schematics were not tampered with in the midst ...

Analysing Bot to Human Hand-off Interactions

February 5th, 2018

Analytics is an important aspect of any application, whether it be a mobile app, a website, or even a bot. With the recent rise of bots, more and more engineers are interested in analyzing the interactions customers have with their bot. To address this growing demand our team built the Ibex Dashboard, an Application Insights-based project ...

Bot to Human Handoff in Node.js

June 30th, 2017

One common request from companies and organizations considering bots is the ability to "hand off" a customer from a bot to a human agent as seamlessly as possible. To solve this problem, we implemented an unopinionated e-2-e solution called Handoff, which enables bot authors to implement a wide variety of scenarios with minimal changes to the...