I was filling out an online form, and it gave me the option of providing feedback on the service I had received. The button was marked “optional”, but I clicked it anyway because there were one or two things I thought were worthy of mentioning, suggestions on how they could improve the user’s experience with the Web site, that sort of thing.\n What came next was not something I was expecting.\n I was faced with a 43-question survey asking me to rank my level of satisfaction on scale of 1 to 5 on each of those 43 different axes. I skipped all of those questions since they aren’t why I chose to give them feedback. At the bottom of the form were three free-form text boxes where you could make suggestions for improvement, complain about something that didn’t go right, that sort of thing. Those were the boxes I was after.\n I wrote up my suggestions and clicked Submit.\n Error: “You must complete all the feedback sections before submitting your feedback.”\n Wait a second. I thought you said that giving feedback was optional, not mandatory. Don’t give me this “mandatory optional” nonsense. If it’s optional, then it’s optional.<\/p>\n
I decided not to give them any feedback at all. <\/p>\n","protected":false},"excerpt":{"rendered":"
I was filling out an online form, and it gave me the option of providing feedback on the service I had received. The button was marked “optional”, but I clicked it anyway because there were one or two things I thought were worthy of mentioning, suggestions on how they could improve the user’s experience with […]<\/p>\n","protected":false},"author":1069,"featured_media":111744,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[103],"class_list":["post-26223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oldnewthing","tag-non-computer"],"acf":[],"blog_post_summary":"
I was filling out an online form, and it gave me the option of providing feedback on the service I had received. The button was marked “optional”, but I clicked it anyway because there were one or two things I thought were worthy of mentioning, suggestions on how they could improve the user’s experience with […]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts\/26223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/users\/1069"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/comments?post=26223"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts\/26223\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/media\/111744"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/media?parent=26223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/categories?post=26223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/tags?post=26223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}