{"id":104732,"date":"2021-01-19T07:00:00","date_gmt":"2021-01-19T15:00:00","guid":{"rendered":"https:\/\/devblogs.microsoft.com\/oldnewthing\/?p=104732"},"modified":"2021-01-16T09:48:21","modified_gmt":"2021-01-16T17:48:21","slug":"20210119-00","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/oldnewthing\/20210119-00\/?p=104732","title":{"rendered":"Why did I lose 3D display mode when I upgraded to the next version of Windows 10?"},"content":{"rendered":"<p>A customer was using the 3D display mode feature, which can be selected from the Display settings:<\/p>\n<div style=\"border: solid 1px black; background-color: white; width: 20em; padding: .25em 1em; font-family: Segoe UI, sans-serif;\">\n<div style=\"font-size: 150%; margin-bottom: 1em;\">Display<\/div>\n<div style=\"margin: 1em 0 .5em 0;\">Display resolution<\/div>\n<div style=\"border: solid 1px gray; padding: .25em;\">\n<div style=\"position: relative;\">\n<div>1920 \u00d7 1080 (Recommended)<\/div>\n<div style=\"position: absolute; top: -.1em; right: 0;\">\u2335<\/div>\n<\/div>\n<\/div>\n<div style=\"margin: 1em 0 .5em 0;\">Display orientation<\/div>\n<div style=\"border: solid 1px gray; padding: .25em;\">\n<div style=\"position: relative;\">\n<div>Landscape<\/div>\n<div style=\"position: absolute; top: -.1em; right: 0;\">\u2335<\/div>\n<\/div>\n<\/div>\n<div style=\"margin: 1em 0 .5em 0;\">3D display mode<\/div>\n<div style=\"margin: .25em 0;\">\n<table border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>\n<div style=\"position: relative; display: inline-block; width: 43px; height: 20px; top: 3px;\">\n<div style=\"position: absolute; border-radius: 20px; top: 0; left: 0; right: 0; bottom: 0; background-color: #0078d7;\">\n<div style=\"position: absolute; border-radius: 50%; height: 10px; width: 10px; right: 5px; top: 5px; background-color: white;\">\u00a0<\/div>\n<\/div>\n<\/div>\n<\/td>\n<td>On <span style=\"color: red;\">\u21d0<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<p>They found that after an update of Windows 10, the <i>3D display mode<\/i> option disappeared. The customer liaison said that the log files are unavailable from the customer but was nevertheless hoping for some background information that could help with troubleshooting.<\/p>\n<p>The graphics team explained that in order to get 3D display mode, you must have a graphics card that supports it, a driver that is capable of producing it, and a monitor that can render it. They also note that nothing has changed in the system recently with respect to <a href=\"https:\/\/docs.microsoft.com\/en-us\/windows-hardware\/drivers\/display\/stereoscopic-3d\"> support for 3D display mode<\/a>.<\/p>\n<p>One thing that <i>did<\/i> change was manufacturer support for 3D mode.<\/p>\n<p>In March 2019, <a href=\"https:\/\/www.ghacks.net\/2019\/03\/11\/nvidia-3d-vision-end-of-support\/\"> NVIDIA announced<\/a> that <a href=\"https:\/\/nvidia.custhelp.com\/app\/answers\/detail\/a_id\/4781\"> the April 2019 the GeForce Game Ready Drivers would be the last version to support NVIDIA 3D Vision<\/a>. They advise that users who wish to continue using 3D Vision remain on that driver version, which will receive critical updates until April 2020.<\/p>\n<p>The customer checked their video driver and noted that it had been upgraded to a version that no longer supports 3D. They confirmed that rolling back to the older version of the driver restored the <i>3D display mode<\/i> option.<\/p>\n<p>Mind you, we have already passed the end of support for that version of the driver, so the customer is basically on their own now with an outdated, unsupported driver.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It&#8217;s not the Windows version that lost it. It&#8217;s your display driver that lost it.<\/p>\n","protected":false},"author":1069,"featured_media":111744,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[104],"class_list":["post-104732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-oldnewthing","tag-tipssupport"],"acf":[],"blog_post_summary":"<p>It&#8217;s not the Windows version that lost it. It&#8217;s your display driver that lost it.<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts\/104732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/users\/1069"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/comments?post=104732"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/posts\/104732\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/media\/111744"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/media?parent=104732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/categories?post=104732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/oldnewthing\/wp-json\/wp\/v2\/tags?post=104732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}