The Old New Thing

India Calling: Call centers from the Indian point of view

May 28, 2008 May 28, 2008 05/28/08

Raymond Chen

In the United States, the growing relocation of call centers to India has been the source of much hand-wringing, but for every action there is an equal and opposite reaction: What effect is this having on India? The primetime soap opera India Calling looks at the effect of a 600,000-person industry, the eyebrows raised when neighbors see a ...