{"id":58518,"date":"2020-02-21T12:16:10","date_gmt":"2020-02-21T20:16:10","guid":{"rendered":"https:\/\/devblogs.microsoft.com\/devops\/?p=58518"},"modified":"2020-02-21T12:16:10","modified_gmt":"2020-02-21T20:16:10","slug":"support-for-azure-devops-services-is-now-included-with-azure-support-plans","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/devops\/support-for-azure-devops-services-is-now-included-with-azure-support-plans\/","title":{"rendered":"Support for Azure DevOps Services is now included with Azure support plans"},"content":{"rendered":"<p>Starting February 24, the legacy Basic (no-charge) and Premium (pay-per-incident) support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through <a href=\"https:\/\/azure.microsoft.com\/en-us\/support\/plans\/\" rel=\"noopener noreferrer\" target=\"_blank\">Azure support plans<\/a> instead.<\/p>\n<p>For most Azure customers this means that the way you get support for Azure DevOps Services will be consistent with the way you get support for the rest of Azure services, and your Azure support plan Service Level Agreement will apply consistently when you open a case.<\/p>\n<p>If you don\u2019t already have an Azure support plan, you\u2019ll need an Azure subscription and a support plan to create a technical support request: <a href=\"https:\/\/docs.microsoft.com\/en-us\/azure\/devops\/organizations\/billing\/billing-faq?view=azure-devops#q-how-do-i-pay-for-azure-devops-support\" rel=\"noopener noreferrer\" target=\"_blank\">Learn how to pay for Azure DevOps support<\/a><\/p>\n<p>You\u2019ll continue to be able to get free <a href=\"https:\/\/ms.portal.azure.com\/#blade\/Microsoft_Azure_Support\/HelpAndSupportBlade\/overview\" rel=\"noopener noreferrer\" target=\"_blank\">billing support<\/a> and free community help in our <a href=\"https:\/\/developercommunity.visualstudio.com\/content\/problem\/post.html?space=21\" rel=\"noopener noreferrer\" target=\"_blank\">Developer Community<\/a> and on <a href=\"https:\/\/stackoverflow.com\/questions\/tagged\/azure-devops\" rel=\"noopener noreferrer\" target=\"_blank\">Stack Overflow<\/a>.<\/p>\n<p>There is no change for the <a href=\"https:\/\/aka.ms\/AzureDevOpsServerSupport\" rel=\"noopener noreferrer\" target=\"_blank\">support options<\/a> for our self-hosted products, Azure DevOps Server or Team Foundation Server, which will continue to be offered through Microsoft Professional Support (pay-per-incident), Microsoft Premier Support, and Microsoft Unified Support plans.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Starting February 24, the legacy Basic and Premium support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through Azure support plans instead.<\/p>\n","protected":false},"author":18884,"featured_media":54304,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-58518","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-devops"],"acf":[],"blog_post_summary":"<p>Starting February 24, the legacy Basic and Premium support options for Azure DevOps Services will be retired, and support for our cloud-based Azure DevOps Services will be offered through Azure support plans instead.<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/posts\/58518","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/users\/18884"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/comments?post=58518"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/posts\/58518\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/media\/54304"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/media?parent=58518"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/categories?post=58518"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/devops\/wp-json\/wp\/v2\/tags?post=58518"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}