Bots Archives

Analysing Bot to Human Hand-off Interactions

Lilian Kasem (she/her) February 5, 2018 Feb 5, 2018 02/5/18

Analytics is an important aspect of any application, whether it be a mobile app, a website, or even a bot. With the recent rise of bots, more and more engineers are interested in analyzing the interactions customers have with their bot. To address this growing demand our team built the Ibex Dashboard, an Application Insights-based project ...

Creating a Data Visualization GraphQL Server with a Loosely Coupled Schema

Elad Iwanir September 28, 2017 Sep 28, 2017 09/28/17

We recently built a dashboard for visualizing data from Application Insights. This Azure service enables the collection of large amounts of information about an application's business analytics and health, plus quick and efficient access to that data by using Kusto Query Language. For this purpose of building a flexible data visualization ...

Custom Analytics Dashboard for Application Insights

Mor Shemesh September 26, 2017 Sep 26, 2017 09/26/17

Recently, we worked with multiple startups that use Application Insights, an Azure service that enables the collection of large amounts of information about an application's business analytics and health, plus quick and efficient access to that data by using Kusto Query Language. During these engagements, we identified the need for an easy-to...

Using Microsoft Bot Framework as a Proxy to Publish your Bot Stack

Ami Turgman September 15, 2017 Sep 15, 2017 09/15/17

Image: Silver Jubilee Bridge by k_r_craft, used under CC0 Creative Commons Background Exceed.ai provides a platform for authoring and developing bots, focusing on brands’ digital strategy by introducing AI into the sales funnel. They develop their own stack for managing bots' dialogs, state, and logic. The bots are hosted mainly on ...

Developing a Custom Search Engine for an Expert Chat System

Mona Soliman Habib August 7, 2017 Aug 7, 2017 08/7/17

The Challenge Querying specific content areas quickly and easily is a common enterprise need. Fast traversal of specialized publications, customer support knowledge bases or document repositories allows enterprises to deliver service efficiently and effectively. Simple FAQs don’t cover enough ground, and a string search isn’t effective or...

Facilitating Growth Capital Funding in Africa with Bots

Claudius Mbemba July 19, 2017 Jul 19, 2017 07/19/17

Overview We recently worked with Ovamba to build a bot that could simplify their funding application intake process. This code story explores the modular, reusable bot architecture we built, the localization we implemented, and unique challenges we faced while creating the bot (for example, working with the new Adaptive Cards, and combining...

Bot to Human Handoff in Node.js

Lilian Kasem (she/her) June 30, 2017 Jun 30, 2017 06/30/17

One common request from companies and organizations considering bots is the ability to "hand off" a customer from a bot to a human agent as seamlessly as possible. To solve this problem, we implemented an unopinionated e-2-e solution called Handoff, which enables bot authors to implement a wide variety of scenarios with minimal changes to the...

Deploying bots using the Serverless framework

Ville Rantala June 1, 2017 Jun 1, 2017 06/1/17

Introduction Microsoft recently partnered with the makers of the Whim service to experiment with conversational user interfaces. Whim is a Mobility-as-a-Service (MaaS) solution that allows people to leverage multiple kinds of transportation options with a single monthly fee. The makers of Whim found conversational interfaces interesting...

Collecting Form Data with a LUIS-Based Bot

Ami Turgman February 14, 2017 Feb 14, 2017 02/14/17

Background One major advantage of chatbots, over traditional form-based applications, is that they can extract information from natural language and reduce the amount of time spent on repeat typing and entry of information. For example, if a user wants to order a medium mushroom pizza to their house at 4:00 pm, they could just type “Can I ...

Orchestrating Multiple Bots with Multilingual Support

Mor Shemesh January 21, 2017 Jan 21, 2017 01/21/17

This code story describes how my team at Microsoft collaborated with Sage to find imaginative solutions for their bot-related challenges. Sage was setting out to develop a large collection of bots that would be offered in a variety of languages, locations, and needs. But in order to build them, they first needed good design and infrastructure...

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