Bots - CSE Developer Blog

Analysing Bot to Human Hand-off Interactions

February 5, 2018 Feb 5, 2018 02/5/18

Lilian Kasem (she/her)

A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.

Creating a Data Visualization GraphQL Server with a Loosely Coupled Schema

September 28, 2017 Sep 28, 2017 09/28/17

Elad Iwanir

We share how we built a flexible data visualization dashboard by leveraging the GraphQL stack.

Custom Analytics Dashboard for Application Insights

September 26, 2017 Sep 26, 2017 09/26/17

Mor Shemesh

We created an easy-to-use tool for visualizing data from Microsoft Azure Application Insights with a dashboard framework. Our solution can be applied to different bot scenarios as well as other scenarios involving the service.

Using Microsoft Bot Framework as a Proxy to Publish your Bot Stack

September 15, 2017 Sep 15, 2017 09/15/17

Ami Turgman

With our solution, users can publish bot dialogs from any backend directly to MIcrosoft Bot Framework channels, with custom Navigator logic if needed.

Developing a Custom Search Engine for an Expert Chat System

August 7, 2017 Aug 7, 2017 08/7/17

Mona Soliman Habib

We address the challenge of creating a custom search experience for a specific domain area. We also provide a guide for creating your own custom search experience by leveraging Azure Search and Cognitive Services and sharing custom code for iterative testing, measurement and indexer redeployment.

Facilitating Growth Capital Funding in Africa with Bots

July 19, 2017 Jul 19, 2017 07/19/17

Claudius Mbemba

We built a bot with Microsoft Bot Framework (MBF) to tap into a multitude of channels, including a client's existing Android app, and implemented localization features, to connect with potential customers on their preferred online platforms.

Bot to Human Handoff in Node.js

June 30, 2017 Jun 30, 2017 06/30/17

Lilian Kasem (she/her)

When considering bots, it’s often important for organizations to have the ability to “hand off” a customer from a bot to a human agent seamlessly. We implemented an unopinionated e-2-e solution called Handoff for bot authors to implement a variety of scenarios, using the Microsoft Bot Framework Node.js SDK.

Deploying bots using the Serverless framework

June 1, 2017 Jun 1, 2017 06/1/17

Ville Rantala

Microsoft partnered with MaaS Global to build a bot using the Microsoft Bot Framework Node.js SDK that can be deployed with the Serverless framework.

Collecting Form Data with a LUIS-Based Bot

February 14, 2017 Feb 14, 2017 02/14/17

Ami Turgman

This post outlines the steps of creating a bot that interacts with a user to collect missing LUIS entity data before processing their request.

Orchestrating Multiple Bots with Multilingual Support

January 21, 2017 Jan 21, 2017 01/21/17

Mor Shemesh

Using Microsoft Bot Framework, we were able to create an easy to maintain "Orchestration Bot" that can both manage sub-bots and provide multilingual support.