CSE Developer Blog

Analysing Bot to Human Hand-off Interactions

A common use case in the bot-verse is the ability to hand over a customer conversation from a bot to a human, and the vital need for a feedback loop for this kind of scenario. From this, we developed a Hand-off Dashboard Template that can be used within the Ibex dashboard to provide users with important information about how their bot and agents are working with customers.
Comments are closed.0 0
Bots

Feedback usabilla icon