{"id":8541,"date":"2007-10-29T08:33:00","date_gmt":"2007-10-29T08:33:00","guid":{"rendered":"https:\/\/blogs.msdn.microsoft.com\/bharry\/2007\/10\/29\/bug-handling-on-connect-transparency\/"},"modified":"2018-08-14T00:33:02","modified_gmt":"2018-08-14T00:33:02","slug":"bug-handling-on-connect-transparency","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/bharry\/bug-handling-on-connect-transparency\/","title":{"rendered":"Bug handling on Connect &#038; Transparency"},"content":{"rendered":"<p>I&#8217;ve blogged a fair about over the past couple of years on transparency in our process.&nbsp; I&#8217;ve also advocated for it a great deal internally.&nbsp; This post caught my eye today both because it is a great commentary on transparency and a great description of how we handle bugs that customers enter throught the <a href=\"http:\/\/connect.microsoft.com\/\">http:\/\/connect.microsoft.com<\/a> site.&nbsp; All too often I see the other side of it where a customer is upset because we rejected a bug and didn&#8217;t provide any reasonable feedback as to why.&nbsp; We continue to work on making sure everyone in the division who deals with customer bugs is properly educated on how to deal with them effectively and respectfully.\nHere&#8217;s the post: <a href=\"http:\/\/blogs.conchango.com\/jamiethomson\/archive\/2007\/10\/25\/Commendable-transparency-from-the-Visual-Studio-team.aspx\">http:\/\/blogs.conchango.com\/jamiethomson\/archive\/2007\/10\/25\/Commendable-transparency-from-the-Visual-Studio-team.aspx<\/a><\/p>\n<p>Brian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I&#8217;ve blogged a fair about over the past couple of years on transparency in our process.&nbsp; I&#8217;ve also advocated for it a great deal internally.&nbsp; This post caught my eye today both because it is a great commentary on transparency and a great description of how we handle bugs that customers enter throught the http:\/\/connect.microsoft.com [&hellip;]<\/p>\n","protected":false},"author":244,"featured_media":14617,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[5,4],"class_list":["post-8541","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-tfs","tag-visual-studio"],"acf":[],"blog_post_summary":"<p>I&#8217;ve blogged a fair about over the past couple of years on transparency in our process.&nbsp; I&#8217;ve also advocated for it a great deal internally.&nbsp; This post caught my eye today both because it is a great commentary on transparency and a great description of how we handle bugs that customers enter throught the http:\/\/connect.microsoft.com [&hellip;]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/8541","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/comments?post=8541"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/8541\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media\/14617"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media?parent=8541"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/categories?post=8541"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/tags?post=8541"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}