{"id":6251,"date":"2009-10-26T04:57:00","date_gmt":"2009-10-26T04:57:00","guid":{"rendered":"https:\/\/blogs.msdn.microsoft.com\/bharry\/2009\/10\/26\/support-for-vs-2010-beta-2\/"},"modified":"2018-08-14T00:21:26","modified_gmt":"2018-08-14T00:21:26","slug":"support-for-vs-2010-beta-2","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/bharry\/support-for-vs-2010-beta-2\/","title":{"rendered":"Support for VS 2010 Beta 2"},"content":{"rendered":"

As you may know, we are offering a “go-live” agreement for Beta 2.  As part of that, we are making support available.  Of course news groups and other avenues are available but I mean a live person on the phone helping you (assuming the hours match up – standard US business hours).  Sorry, we can’t support 24×7 until the product ships.\nI was just checking on the status of TFS support and was told it is indeed up and running.  Here is how you get connected:<\/p>\n

Customer sends email to mailto:vsgolive@microsoft.com<\/a><\/span><\/p>\n

We respond back to them asking for enough information from them to create an Access ID<\/p>\n

<\/span><\/p>\n

We batch the requests together daily and send them to be entered in the system for an Access ID (this process can take up to 10 business days).<\/p>\n

<\/span><\/p>\n

Once we get the Access IDs back we send email back to the customer with information on how to get in touch with us if they needed assistance.<\/p>\n

<\/span>\nAs you can see, there is some delay in data entry in the process.  As such, if you are going to put Beta 2 of TFS on your production server, I recommend you send mail early and don’t wait until you have a problem \ud83d\ude42\nJeff Beehler wrote a longer post <\/a>on the “go-live” program if you want to read more.<\/p>\n

Brian<\/p>\n","protected":false},"excerpt":{"rendered":"

As you may know, we are offering a “go-live” agreement for Beta 2.  As part of that, we are making support available.  Of course news groups and other avenues are available but I mean a live person on the phone helping you (assuming the hours match up – standard US business hours).  Sorry, we can’t […]<\/p>\n","protected":false},"author":244,"featured_media":14617,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[5,4],"class_list":["post-6251","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-tfs","tag-visual-studio"],"acf":[],"blog_post_summary":"

As you may know, we are offering a “go-live” agreement for Beta 2.  As part of that, we are making support available.  Of course news groups and other avenues are available but I mean a live person on the phone helping you (assuming the hours match up – standard US business hours).  Sorry, we can’t […]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/6251","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/comments?post=6251"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/6251\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media\/14617"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media?parent=6251"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/categories?post=6251"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/tags?post=6251"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}