{"id":1111,"date":"2014-07-23T04:36:22","date_gmt":"2014-07-23T04:36:22","guid":{"rendered":"https:\/\/blogs.msdn.microsoft.com\/bharry\/2014\/07\/23\/the-rest-of-the-story-about-sand\/"},"modified":"2014-07-23T04:36:22","modified_gmt":"2014-07-23T04:36:22","slug":"the-rest-of-the-story-about-sand","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/bharry\/the-rest-of-the-story-about-sand\/","title":{"rendered":"The rest of the story (about sand)"},"content":{"rendered":"<p>A month ago I wrote about our newly enabled capability to <a href=\"http:\/\/blogs.msdn.com\/b\/bharry\/archive\/2014\/06\/13\/are-customers-a-bag-of-sand.aspx\">measure quality of service on a customer by customer basis<\/a>.&nbsp; In that post I mentioned that we had actually identified a customer experiencing issues before they even contacted us about them and had started working with them to understand the issues.&nbsp; Well, the rest of that story&hellip;\nWe&rsquo;ve identified the underlying issue.&nbsp; The customer had an unusually large number of Team Projects in their account and some of our code paths were not scaling well, resulting in slower than expected response times.&nbsp; We have debugged it, coded a fix and will be deploying it with our next sprint deployment.\nNow that&rsquo;s cool.&nbsp; We&rsquo;ve already started working with a few other of the accounts that have the lowest quality of service metrics.&nbsp; Our plan is to make this a regular part of our sprint rhythm where, every sprint, we investigate a top few customer accounts on the list and try to deploy fixes within a sprint or two &ndash; improving the service every sprint.<\/p>\n<p>Brian<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A month ago I wrote about our newly enabled capability to measure quality of service on a customer by customer basis.&nbsp; In that post I mentioned that we had actually identified a customer experiencing issues before they even contacted us about them and had started working with them to understand the issues.&nbsp; Well, the rest [&hellip;]<\/p>\n","protected":false},"author":244,"featured_media":14617,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[8],"class_list":["post-1111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-vsonline"],"acf":[],"blog_post_summary":"<p>A month ago I wrote about our newly enabled capability to measure quality of service on a customer by customer basis.&nbsp; In that post I mentioned that we had actually identified a customer experiencing issues before they even contacted us about them and had started working with them to understand the issues.&nbsp; Well, the rest [&hellip;]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/1111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/users\/244"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/comments?post=1111"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/posts\/1111\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media\/14617"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/media?parent=1111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/categories?post=1111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/bharry\/wp-json\/wp\/v2\/tags?post=1111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}