{"id":9685,"date":"2018-01-24T11:20:07","date_gmt":"2018-01-24T19:20:07","guid":{"rendered":"https:\/\/blogs.msdn.microsoft.com\/azuregov\/?p=9685"},"modified":"2018-01-24T11:20:07","modified_gmt":"2018-01-24T19:20:07","slug":"azure-standard-support-for-u-s-azure-government-customers","status":"publish","type":"post","link":"https:\/\/devblogs.microsoft.com\/azuregov\/azure-standard-support-for-u-s-azure-government-customers\/","title":{"rendered":"Azure standard support for U.S. Azure Government customers"},"content":{"rendered":"<p><span style=\"font-family: Calibri\"><a><span>In response to customer requests for support that includes (1) a fixed monthly cost, (2) fast response times for critical cases, and (3) a plan that covers the entire organization, we&#8217;re pleased to announce <\/span><\/a><a href=\"https:\/\/azure.microsoft.com\/en-us\/blog\/azure-standard-support-now-offers-the-highest-value-support-for-production-workloads-amongst-major-cloud-providers\/\"><span>important updates for Azure Standard support<\/span><\/a><span style=\"color: #000000\"><span>. <\/span><span>With these changes, Azure now offers the most cost effective and predictable support offering.<\/span><\/span><\/span><span><\/span><\/p>\n<p><span><span style=\"color: #000000;font-family: Calibri\">For all Azure Government customers, Standard Support now includes the following:<\/span><\/span><\/p>\n<ul>\n<li><span style=\"font-family: Calibri\"><span><span style=\"color: #000000\">U.S. Azure Government customers who purchased or plan to purchase Azure Standard support directly from Azure.com under a <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/en-us\/support\/legal\/subscription-agreement\/\"><span>Microsoft Online Services Agreement <\/span><\/a><span><span style=\"color: #000000\">will see a price change from $375 USD per month to $125 USD per month. <\/span><\/span><\/span><\/li>\n<li><span><span style=\"color: #000000;font-family: Calibri\">Current Azure Government Standard support customers will receive a credit of $250 USD per month until their term renews with the new price of $125 USD per month.<\/span><\/span><\/li>\n<li><span><span style=\"color: #000000;font-family: Calibri\">Faster initial response time, now at 1 hour for critical cases (severity A cases).<\/span><\/span><\/li>\n<li><span><span style=\"color: #000000;font-family: Calibri\">Unlimited 24&#215;7 technical and billing support for your entire organization, which already exists today.<\/span><\/span><\/li>\n<\/ul>\n<p><span><span style=\"color: #000000;font-family: Calibri\">\u00a0<\/span><\/span><span style=\"font-family: Calibri\"><span><span style=\"color: #000000\">*Note: The Standard support plan price remains unchanged for Azure Government customers who purchased or plan to purchase Azure Standard Support under an Enterprise Agreement. Azure Government customers who purchased support under Enterprise Agreement can be eligible for the <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/offers\/enterprise-agreement-support-upgrade\/\"><span>Enterprise Agreement Support Plan Upgrade Offer<\/span><\/a><span><span style=\"color: #000000\"> to receive additional benefits.<\/span><\/span><\/span><\/p>\n<p><span><span style=\"color: #000000;font-family: Calibri\">\u00a0<\/span><\/span><span style=\"font-family: Calibri\"><span><span style=\"color: #000000\">Azure is continuously improving and expanding the range of options to help you accelerate your cloud journey. From the built-in <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/services\/advisor\/\"><span>Azure Advisor<\/span><\/a><span><span style=\"color: #000000\"> service that provides free, proactive, and personalized recommendations best practices, to direct connection with Azure engineers through <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/\"><span>multiple levels of Azure support<\/span><\/a><u><span>. <\/span><\/u><span><span style=\"color: #000000\">There are also unique support options for different types of Azure customers, including <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/developer\/\"><span>Developer<\/span><\/a><span><span style=\"color: #000000\">, <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/standard\/\"><span>Standard<\/span><\/a><span><span style=\"color: #000000\">, <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/prodirect\/\"><span>Professional Direct<\/span><\/a><span><span style=\"color: #000000\">, and <\/span><\/span><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/premier\/\"><span>Premier<\/span><\/a><span><span style=\"color: #000000\">. <\/span><\/span><\/span><\/p>\n<p><span style=\"font-family: Calibri\"><span style=\"color: #000000\">Click <\/span><a href=\"https:\/\/aka.ms\/AzureSupport\/Standard\/January2018Announcement\">here<\/a><\/span><span style=\"color: #000000;font-family: Calibri\"> for more details, eligibility, and frequently asked questions.<\/span><\/p>\n<p><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/\"><span>Get Azure Standard support now &gt;&gt;<\/span><\/a><span><\/span><\/p>\n<p><a href=\"https:\/\/azure.microsoft.com\/support\/plans\/\"><span><\/span><\/a><span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In response to customer requests for support that includes (1) a fixed monthly cost, (2) fast response times for critical cases, and (3) a plan that covers the entire organization, we&#8217;re pleased to announce important updates for Azure Standard support. With these changes, Azure now offers the most cost effective and predictable support offering. For [&hellip;]<\/p>\n","protected":false},"author":2054,"featured_media":20423,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2],"tags":[51,75,91,95,315,316,394],"class_list":["post-9685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","tag-announcement","tag-azure","tag-azure-gov","tag-azure-government","tag-government","tag-government-cloud","tag-microsoft"],"acf":[],"blog_post_summary":"<p>In response to customer requests for support that includes (1) a fixed monthly cost, (2) fast response times for critical cases, and (3) a plan that covers the entire organization, we&#8217;re pleased to announce important updates for Azure Standard support. With these changes, Azure now offers the most cost effective and predictable support offering. For [&hellip;]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts\/9685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/users\/2054"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/comments?post=9685"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts\/9685\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/media\/20423"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/media?parent=9685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/categories?post=9685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/tags?post=9685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}