Advancements in technology can challenge government agencies to meet rising citizen expectations. At the same time, they provide an opportunity for agencies to modernize operations, becoming more responsive, transparent, and efficient.<\/p>\n
AvePoint, who won the 2017 Microsoft Partner of the Year award for Public Sector: Microsoft CityNext, offers AvePoint Citizen Services<\/a>, a solution designed to help governments facilitate non-emergency citizen services, automate case management and incident reporting. The solution has three core capabilities:<\/p>\n 1. Enabling<\/strong> citizens to quickly report everything from potholes to broken streetlights to graffiti, wherever they are and from any device.\n2. Automating<\/strong> the management of these cases so that once a report is made, it\u2019s sent to a centralized government portal and then automatically assigned to a field worker, with the citizen who reported the incident receiving regular updates until it\u2019s is resolved.\n3. Providing<\/strong> detailed reporting capabilities that enable government agencies to review and act upon data trends over time.<\/p>\n This benefits public sector organizations and citizens in several ways:<\/p>\n Informing Citizens Through Transparency<\/strong>\nWith mobile apps, customized apps, or automated communication services, vigilant citizens can stay updated on the status of issues they report. Keeping citizens up-to-date on progress can also promote trust in government organizations. It also enables citizens to better understand their role in maintaining public services, informing them issues are resolved.<\/p>\n Solving Problems Proactively with IoT<\/strong>\nBy connecting traditionally \u201cdark\u201d things to the internet, public sector organizations can better collect and use data to anticipate needs and respond to outages and service disruptions. With IoT and predictive analytics, government agencies can spot issues even before citizens encounter them.<\/p>\n For example, consider a city public works department in charge of maintaining streetlights. Using the IoT capabilities of AvePoint Citizen Services, department officials can obtain immediate notification when a streetlight bulb burns out \u2014 without waiting for a citizen to report it. And, with machine learning, they can predict which bulbs are about to fail and change them before they do.<\/p>\n Using Data to Make Better Decisions<\/strong>\nThe public sector relies on the monitoring of projects, budgets, and overall efficiency of the organization, just like any business. With tools for easily visualizing data, organizations can make better decisions and continue to improve public service offerings. Over time, the data can also be used to help predict future needs in the community or infrastructure, to help better allocate resources and reduce waste.<\/p>\n For example, utilizing AvePoint Citizen Services enables managers to visualize the number of graffiti incidents by month, time of day, and area of the city\u2014enabling them to discern patterns and then take proactive action that prevent these incidents from occurring in the future.<\/p>\n In these ways and more, AvePoint\u2019s Citizen Services helps citizens more easily partner with the public sector to improve services though data, intuitive tools, and analytics. If you\u2019re interested in learning more about Citizen Services or seeing a demo, get in touch with AvePoint for more information!<\/p>\n \u2022 Learn how to accelerate citizen services<\/a>\n\u2022 Learn more about AvePoint Citizen Services<\/a>\n\u2022 Learn how to personalize your citizen engagement<\/a>\n\u2022 Access a free trial<\/a> of AvePoint Citizen Services in AppSource<\/p>\n We welcome your comments and suggestions to help us improve your Azure Government experience. To stay up to date on all things Azure Government, be sure to subscribe to our RSS feed<\/a> and to receive emails by clicking \u201cSubscribe by Email!\u201d on the Azure Government Blog<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" Advancements in technology can challenge government agencies to meet rising citizen expectations. At the same time, they provide an opportunity for agencies to modernize operations, becoming more responsive, transparent, and efficient. AvePoint, who won the 2017 Microsoft Partner of the Year award for Public Sector: Microsoft CityNext, offers AvePoint Citizen Services, a solution designed to […]<\/p>\n","protected":false},"author":1804,"featured_media":12695,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[2,24],"tags":[71,95,218,358,394],"class_list":["post-12685","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-announcements","category-partner","tag-avepoint","tag-azure-government","tag-data","tag-iot","tag-microsoft"],"acf":[],"blog_post_summary":" Advancements in technology can challenge government agencies to meet rising citizen expectations. At the same time, they provide an opportunity for agencies to modernize operations, becoming more responsive, transparent, and efficient. AvePoint, who won the 2017 Microsoft Partner of the Year award for Public Sector: Microsoft CityNext, offers AvePoint Citizen Services, a solution designed to […]<\/p>\n","_links":{"self":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts\/12685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/users\/1804"}],"replies":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/comments?post=12685"}],"version-history":[{"count":0,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/posts\/12685\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/media?parent=12685"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/categories?post=12685"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/devblogs.microsoft.com\/azuregov\/wp-json\/wp\/v2\/tags?post=12685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}